Point of Sale.
With Xplor Spot you have the latest and most advanced POS features available to run and automate your business.
- Credit card machines that accept swipe cards, EMV chip cards and contactless payments such as Apple Pay™, Samsung Pay™ and Google Wallet™
- Simple use and installation
- The latest security technology including Encryption, Tokenization and PCI Validation
- Online, easy-to-read statements
- 24/7 friendly, reliable customer support
Offer Subscription cleaning services to grow your business
- Wash Dry Fold service provides recurring revenue to your business
- Support weekly or monthly customer billing cycles
- Bag or per pound subscription options
- Automatic renewal and credit card billing
- Capture revenue from a new type of customers
- Detailed garment description with integration to the Orphaned Garment database
- Estimated value of garment gather at the time the claim is created
- Notes regarding the issue, processing assigned tasks, and summary detail when the claim is closed
- Optional, required tasks associated with each process
- Resolution status along with claim outcome
- Comparison of expected garmet claim value and the value paid
- Interactive SMS/Text messaging with real-time communications
- Inbound and Outbound Email
- Support of marketing, inventory reminders and overdue notices via SMS/Text, email and print
- Integration with ReviewMyDryCleaner
Centralize your real-time customer communications in a signle view.
- Inbound and Outbound SMS/text messaging and Email
- On-My-Way, Curbside and Express pick up requests
- Delivery Pickup/Drop off Request/Locker Pickup
- Delivery Opt-In/Opt-Out Requests
Provide instant access to your customers with the latest web and app technologies. Offer simple, easy to use interfaces to service customer requests and updates.
Customer Relations Management
- Track SMS, email and phone conversations
- Phone call outcome and message information
- Initial customer contact
- New customer follow ups
- Conversation notes with customers in person
- SMS/Text, email, phone and print notifications for overdue orders, thank you, welcome and others
- View marketing communications
- Useage of CustomerConnect and MobileApp
Improve planet efficiency with assembly options, pressing and exception handling.
ProductionTrac will allow you to monitor and track garments, report on PPOH at the press in real-time. You also have the ability to create item level process steps. This tool enhances both production and you customer service.
Tired of mistakes from the manual assembly process? You can now use our integrated assisted assembly to get more from assembly bays with complete item and order level tracking and verification.
Production is the foundation of your business. Let Spot assist you in the process with easy to use tools, reporting and production controls.
Route Delivery/Pick Up.
Optimize your route services using the latest technologies and pickup/delivery options.
- Pickup and Delivery validation
- Driving assistance
- Web and app based technology
- Plant and Driver accountability
- Delivery Optimization
- Manage customer and delivery special instructions
Chat with a team member today to learn more about Spot's Zubie and Route4me Integrations.
On the spot email marketing.
Spot's marketing features were designed and developed with input from marketing experts and proven customer marketing programs. Available features allow you to review customer-spending habits, visit frequency, visit trends and departmental spending habits. As with other Spot reporting, you have the option for on-screen display and optional hard copy printing.
- SMS Integration
- Email Integration
- Microsoft Word Integration
- Discounts/Customer Rewards
What our customers think.
The Undisputed King Of Dry Cleaning Technology.
If you aren't using Xplor Spot you're WAY behind. Spot is able to help us retain customers with On The Spot & has helped with efficiency with the use of barcoding.
Xplor Spot is hands down the best.
It has the ability to customize the software for specific business departments. It's great and always getting better!
The main benefits are retention marketing, on-demand routes, subscriptions and workflow efficiency. Plus the customer support we receive has always been terrific!
The whole program is accessible through one screen, it definitely makes tagging in much simpler and the customers.love being in the loop about their orders and when things are ready.
I highly recommend switching to Xplor Spot.
What is Xplor Spot?
Since 1991 the Xplor Spot team has been an innovator and leader in the Dry Cleaning and Laundry industry. Our staff of dedicated, experienced and passionate people are here for you, the customer. We provide the most powerful system to help your team navigate day-to-day and long-term operational needs of your dry cleaning business. The Spot team has created a proven, integrated system deploying the latest technologies, allowing you and your staff to be more efficient and customer focused. We help dry cleaning and laundry SMB owners succeed by giving them the SaaS, embedded payments and Commerce Accelerating Technologies they need to thrive.
Book a Demo
Ready to work smarter not harder? Book your demo to see Xplor Spot in action with a personalised walk through.