ATLANTA, GA – August 7, 2023 – Xplor Education is pleased to announce it has been awarded the “2023 Most Improved Child Care Management System (CCMS)” in The Sector’s biannual CCMS user survey. Xplor Education and QikKids were the only two childcare management systems to improve their NPS (Net Promoter Score) over last year’s survey, with Xplor Education improving by 11 percent and QikKids increasing by five percent.

Though incredibly proud of this achievement, Matt Varley, General Manager, Xplor Education, at Xplor Technologies, believes the best is yet to come. “Xplor Education has added 1,400 new services since the last report, and we’re on track to be the largest CCS platform in the Australian market by early 2024—overtaking QikKids, which has held that mantle since the inception of childcare software in Australia.”

Matt Varley said that The Sector’s survey findings mirror a concerted internal effort over the past two years to drive change, improve platform performance and build product features and enhancements that genuinely help admins and educators in their day-to-day duties. “I’m confident our continued focus on listening, and building what our customers need to automate administration, maintaining high standards of security and adopting AI to save time for services, is setting Xplor Education up for the next phase of innovation in the childcare software sector – enabling us to remain a trusted partner to many for years to come,” he said.

By listening to user feedback, hosting industry focus groups, and employing people from the childcare sector, Xplor Education has released 150+ new features over the past two years to empower childcare teams to focus on the children in their care. This crucial feedback drove Xplor Education’s technology roadmap, seeing the addition of the Transport Lists feature months before this was mandated by the Australian Government. The addition of Single Sign On (SSO) in the Playground educator platform has also greatly simplified the process of logging into multiple accounts and platforms with one set of user credentials.

“We’re excited to see that our improvements are making a real difference for children and resonating with those in the sector,” said Matt Varley. “I’m also incredibly proud of my team, who not only work hard to improve our platform but also give back to the ECEC sector with our partnerships. Whether working with The Smith Family to address educational disparities or giving students from St. Andrews Lutheran College hands-on entrepreneurial experience in our Space Cadets program, it’s clear that our employees truly care about supporting the early education community.”

Notably, the only other CCMS to improve its NPS score in this year’s report was QikKids, also part of Xplor Education. “I’m delighted to lead both these brands and a team that has had so much impact on the sector over the last 15 years and continues to do so,” said Varley. “One of my prouder moments this year was seeing our QikKids team successfully help services prepare for Kindy Funding changes in QLD, NSW and VIC. And with the addition of Playground, our innovative solution for educators, and Home, our market-leading app for families, into QikKids, the platform continues to be a great option for customers who want to modernize their educator and family experience while using the childcare software they know and love.”

The Sector’s CCMS user survey is conducted annually to allow users to share their experiences using childcare management systems across Australia. With over 1,100 respondents, the results provide a unique snapshot of how the ECEC community views the technology platforms available to Australian childcare service providers. The full results of the survey are available via The Sector. For more information, visit Xplor Education.

About Xplor Technologies

Xplor Technologies is a global platform integrating SaaS solutions, embedded payments and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform. Xplor Education serves 8,700+ childcare services across Australia and New Zealand through its Xplor Education, QikKids and Discover by Xplor brands, providing a seamless experience for educators, families and services.

Xplor Technologies serves over 78,000 businesses that processed over $36 billion in payments, over $36 billion in payments, operating across 20 markets in 2022.

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Article by Xplor Technologies

First published: August 07 2023

Last updated: May 21 2024