At Xplor Technologies, we believe in supercharging success — for our customers, our teams, and the communities we serve. Behind every thriving client relationship is a Customer Success Manager (CSM) helping make it all happen.
Whether they’re supporting gym owners through new software launches, guiding HVAC businesses through growth milestones, or answering the urgent “Can you help me right now?” questions, our CSMs are committed to helping people succeed every day.
Turning Conversations into Impact
Customer Success Managers are often the first call after implementation, and the ongoing voice of partnership long after. From onboarding to optimization, our CSMs work closely with business owners to understand their unique goals and tailor support to meet them. They’re not just solving problems; they’re actively helping our customers get more out of their investment.
Every conversation, whether over the phone, by email, or via chat, is an opportunity to make a difference.
What I find most rewarding about the Customer Success Manager role is building relationships with my customers and helping solve their problems. This allows them to have more time back in their day to do the work they love and feels like I am having a real impact on their business
–Brianna Holland, CSM TL for Xplor Gym
Collaboration, Growth, and a Global Team
Whether it’s boutique fitness or our education vertical, parks & recreation or dry cleaning — our Customer Success teams support a variety of industries through dedicated products. Each Customer Success Manager focuses on a specific product and customer base, allowing them to deeply understand the unique needs of the businesses they support. No two client journeys are the same, and our CSMs thrive on building tailored relationships that drive real results.
What connects us is a culture of learning, support, and shared success. Our CSMs work closely with product, engineering, sales, and support teams to be the voice of the customer internally, helping shape the future of our platforms.
Whether you’re based in the U.S., the U.K., India, or Australia, you’re a part of a global network of people who care deeply about helping others succeed.
Why Join as a Customer Success Manager?
If you’re someone who:
Finds energy in building relationships
Loves problem-solving and helping others grow
Wants to work for a company that values innovation, collaboration, and real impact
…you’ll feel right at home here.
At Xplor, being a Customer Success Manager means more than just ticking boxes – it’s supporting clients, it’s about being their voice within our business. We’re empowered to think creatively, act proactively, and translate our customers’ needs into meaningful conversations about the future of Xplor and Discover. It’s a role where you help shape the journey, not just follow it.
– Verity Coleman, CSM for Xplor Education
At Xplor Technologies, our Customer Success Managers are relationship builders, problem-solvers, and product experts.
They play a key role in helping our customers get the most out of our solutions — turning day-to-day interactions into long-term impact.
With deep industry knowledge and a people-first mindset, CSMs help businesses run more efficiently, grow sustainably, and reach their goals faster.
Ready to explore more?
🚀 Interested in joining the team? Check out open Customer Success roles at Xplor
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by Xplor Technologies
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First published: September 03 2025
Written by: Xplor Technologies