Be the trusted voice behind the moments that matter.
At Xplor Technologies, our Global Operations team is the heartbeat of customer support for our diverse brands and industries. Whether it’s helping a gym owner sort out a payment issue, guiding a childcare center through an urgent request, or supporting a field service business to stay on schedule — Global Ops is there, every step of the way.
This isn’t about reading scripts or closing tickets. It’s about solving meaningful problems for passionate business owners who serve their communities every day.
We operate 24/5 across multiple countries, and our customers consistently tell us how much they value our speed, empathy, and expertise. If you’re looking for a role where your work truly matters…this is it.
What Makes This Team Different
Global Operations at Xplor isn’t your average support team. We work across time zones and verticals but operate as one connected team, collaborating between our major hubs in Melbourne (AU), Newcastle (UK), and Louisville (US).
Customers rely on us during their most important and often most stressful moments. And we deliver, thanks to a strong foundation of:
- Thoughtful onboarding and in-depth product training
- Weekly calibration sessions to ensure alignment
- A team structure that encourages collaboration, not competition
“What makes Xplor an exceptional place to work is its people and culture. It’s the most supportive and empowering environment I’ve been part of. Xplor’s leadership actively listens to feedback and it’s encouraging to see that we take meaningful action based on employee insights, driving change that empowers leaders and strengthens teams.”
Suzelle Coetsee
Customer Support Manager (ANZ)
Your Launch Pad at Xplor
Global Ops is where many Xplorers start their journey and discover how far they can go.
You’ll develop a deep understanding of our products and customer challenges, while building the kind of communication and critical thinking skills that open doors across the company.
Where can that take you?
- Into Product, because you know what customers need
- Into Engineering, because you’ve seen what breaks (and how often)
- Into Sales, because you understand the real-world problems we solve
- Into Leadership within Ops, because you’re already helping others thrive
And some team members choose to stay in Ops long-term, becoming subject matter experts and go-to voices in the business.
“What I love most is being able to support agents and help them build confidence in both the processes and in themselves. It’s really rewarding to know you’re making a difference in someone’s day.”
Stacey Walsh
Senior Customer Service Advisor
How We Work Together
From day one, our people feel supported.
We provide:
- Clear onboarding and job expectations
- Coaching sessions that encourage growth
- Transparent career development frameworks
- Opportunities to give and act on feedback
We celebrate wins, run recognition programs, and give space for tough days. Mistakes are treated as learning moments. And leadership is always just a message away.
No one here operates alone. We solve problems together.
Why This Role Matters
Behind every great experience at Xplor is a Global Ops team member who stepped up, showed empathy, and delivered a real solution.
If you’re someone who:
- Enjoys helping others
- Feels energized by problem-solving
- Believes in the power of teamwork and communication
Then this is more than a job; it’s a launch pad for your career.
Start Your Journey
📍 Learn more about Xplor Technologies
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Together, we supercharge success 🚀
by Xplor Technologies
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First published: November 25 2025
Written by: Xplor Technologies